Job Description
Specific Responsibilities
- Monitor queue level performance and variance to forecast in real time
- Report any significant variations from forecast to Operations and WFM Management
- Provide recommendations for addressing and responding to variations from forecast
- Monitor agent level schedule adherence
- Report any significant adherence to Operations and WFM Management in a proactive and urgent manner
- Analyze variations to forecast and project impact for the remainder of the day
- Compile and submit intraday reports with accuracy and timelines as well as proactive recommendations for actions
- Update schedules with real time attendance and exceptions
- Approve/recommend alternatives for real time schedule exception requests
- Other related duties as required
Equal Employment Opportunity
TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We...