Job Description
IoT Engineer
Références : IoT/Eng/4923
Function :
· Be one of the point of contact for user’s requests, incidents or questions (administrative users and drivers) with a focus on the OBC components: telecom, Hardware, MDM[1] , applications…
· Determine proper escalation for problems he cannot solve, sets priority
· Formalizes resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset
· Raises unsolved issue to Level 3, track and follow-up their resolution internally or with external partners
· Ensures documentation is up-to-date...