Job Description
Join a key client-facing support team and play a central role in delivering service excellence. Highly operational role involving direct handling of incidents while ensuring service quality across a
dedicated client scope. You will functionally lead a team of 2 based in Lisbon (no direct line management), ensuring proper ticket follow-up, preparation of client committees, and structured reporting, with regular communication to management based in France. This is a demanding environment requiring strong rigor, customer focus, autonomy, and excellent communication skills in both French and English.
Main responsibilities:
• Provide front line support and act as primary contact for Entreprise's clients;
• Log all questions, incidents, problems and requests with accurate and complete information;
• Research and respond to all calls, e-mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and proc...