Job Description
Be the essential first line of IT support at Community Health Centres of Northumberland (CHCN). As an IT Helpdesk Analyst, you'll provide critical technical assistance to staff in both clinical and administrative settings.
The ideal candidate for this entry-level role will have 0–2 years of experience in technical support, focusing on troubleshooting hardware and software issues. You'll help ensure a secure and reliable healthcare IT environment, delivering excellent customer service while managing a variety of issues from password resets to network connectivity. Moreover, your ability to prioritize tasks and adapt to changing demands will be crucial.
Key Responsibilities:
• Serve as primary IT contact for support requests
• Diagnose and resolve common technical issues
• Escalate complex problems to higher support levels
• Maintain accurate records in ticketing system
• Support equipment setup and onboarding processes
Requirements:
• Diploma or certificate in...
The ideal candidate for this entry-level role will have 0–2 years of experience in technical support, focusing on troubleshooting hardware and software issues. You'll help ensure a secure and reliable healthcare IT environment, delivering excellent customer service while managing a variety of issues from password resets to network connectivity. Moreover, your ability to prioritize tasks and adapt to changing demands will be crucial.
Key Responsibilities:
• Serve as primary IT contact for support requests
• Diagnose and resolve common technical issues
• Escalate complex problems to higher support levels
• Maintain accurate records in ticketing system
• Support equipment setup and onboarding processes
Requirements:
• Diploma or certificate in...