Job Description
Company Logo Overview The IT Support Specialist will be the primary IT contact within the assigned region and responsible for delivering end-to-end support in accordance with IT standards and service level agreements. By partnering with local management, end-users and technology teams. The IT Support Specialist ensures all incidents and needs are documented in ServiceNow, analysed, resolved and reported back within acceptable timeframes. This role will travel as needed to other offices within the assigned region to provide support and training while serving as the hands-on technical point of contact for Group IT. Responsibilities Key Results / Accountabilities expected from role Proactively promote IT Connect 24/7 Portal and provide guidance to end users on incident and service request creation and portal use Troubleshoot, resolve and/or escalate locally reported incidents in ServiceNow (IT Connect 24/7) that cannot be resolved remotely by the Service Desk. Ensure that all communicatio...