IT Service Delivery Lead/Senior Service Manager Featured

Marstep Resourcing Solutions

Whitchurch, England, United Kingdom
Full Time, Permanent, Some Hybrid Availability
Posted June 10, 2026
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Job Description

This is a great opportunity to join a long established, and continually growing business, where you will have the opportunity to take ownership of service delivery, to ensure continuous customer satisfaction. You may currently be in an identical role, and seeking a fresh challenge, or you may be an experienced 2nd, 3rd line IT Support Engineer, and be seeking to utilise your skills in a slightly different role, with different responsibilities and lots of reward.

Service Delivery Lead / Senior Service Manager


Role Purpose


The Service Delivery Lead is responsible for the day‑to‑day running, quality, and performance of the support function.


This role exists to:

  • Strengthen service delivery

  • Relieve pressure on senior technical staff

  • Provide a clear operational bridge between leadership and the support team

  • Ensure service is consistent, measurable, and scalable as the business grows...
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