Job Description
Provide critical first-line technical support as an IT Service Desk Analyst. Troubleshoot infrastructure issues remotely and on-site to ensure optimal client operations.
This role at our company emphasizes technical excellence and effective problem-solving. You will be supporting servers, networks, and cloud systems including Office 365 while collaborating with team members. On-site presence may be required on short notice, ensuring our clients receive top-notch service.
Key Responsibilities:
• Deliver first-line support for customer troubleshooting needs
• Configure workstations and software for new employees
• Manage servers and cloud environments like Azure and Office 365
• Contribute to IT projects, ensuring flexibility in various tasks
• Document common issues and create helpful knowledge base articles
Requirements:
• Two years of experience in a managed services role
• Post-secondary education in Information Technology or similar
• CompTIA A+, Net...
This role at our company emphasizes technical excellence and effective problem-solving. You will be supporting servers, networks, and cloud systems including Office 365 while collaborating with team members. On-site presence may be required on short notice, ensuring our clients receive top-notch service.
Key Responsibilities:
• Deliver first-line support for customer troubleshooting needs
• Configure workstations and software for new employees
• Manage servers and cloud environments like Azure and Office 365
• Contribute to IT projects, ensuring flexibility in various tasks
• Document common issues and create helpful knowledge base articles
Requirements:
• Two years of experience in a managed services role
• Post-secondary education in Information Technology or similar
• CompTIA A+, Net...