IT Service Desk Engineer L1

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
We are looking for the IT Service Desk Engineer L1 who takes ownership of problems and closes them without needing to be chased. 

Responsibilities:

Manage user IT requests end-to-end with minimal supervision, prioritising by urgency and operational impact and confirming resolution meets user expectations before closing.

Independently diagnose and resolve endpoint, OS, application, and access-related issues using a structured troubleshooting methodology — treating root causes, not symptoms.

Manage the full device lifecycle including staging, configuration, and MDM operations; make sure devices meet s...