Position Description
Position Summary:
Working in a team environment, the Helpdesk Manager is responsible for being the primary point of contact for customers entering incidents into the IT Helpdesk Portal. The Helpdesk Manager supervises a team that provides prompt, professional and courteous interaction with all team members. This position will report directly to the CIO.
Responsibilities:
Comply with (and actively promote) all Safety policies and procedures including reporting all accidents, incidents and near-misses to ensure adherence to our Number One Core Value – Safety first, in everything we do. Manage all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance. Documents proper troubleshooting for ticket escalation (, creating accurate and complete description of the client's problem). Analyze the client problems with Windows Client...