Job Description
Responsibilities
- Handle IT user requests and incidents, including registration and analysis in ITSM systems
- Identify and analyze IT issues and cooperate with other teams to resolve them
- Prepare and update tickets, reports, and propose corrective actions
- Process user requests related to IT systems (account creation, access rights, permissions, software installation, IT equipment)
- Support IT asset management (computers, smartphones, printers) across different departments and locations
- Create and maintain technical documentation and IT procedures
- Provide users with practical support in using IT tools
- General technical knowledge of IT
- Experience in supporting end-user devices (PCs, laptops, smartphones, tablets)
- Knowledge of ITSM tools and systems (e.g. ServiceNow, SAP, GLPI, or similar)
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