Job Description
Your Role
- Handle incoming customer requests via phone, email, and chat
- Deliver high-quality customer service inquiries, including deliveries, warranties, refunds, and order-related questions
- Provide inbound sales support, promoting products and identifying opportunities to increase customer value
- Manage and follow up on customer orders and requests, ensuring all required information is accurately recorded in CRM systems
- Update customers proactively on case progress and resolutions to maximize customer satisfaction
- Resolve issues efficiently while meeting service level agreements (SLAs)
- Collaborate with internal teams to deliver a seamless customer experience
- Contribute to achieving quarterly sales goals while maintaining excellent service quality
Your Qualifications
- Native or fluent Italian (C1-C2 level) with good English skills <...