Job Description
Position: Sales Advisor
Location: Athens, Greece
Work model: hybrid
Employment type: Full-time
Remuneration: Base salary
DUTIES & RESPONSIBILITIES:
- Handle inbound and outbound customer interactions across phone, chat, and email channels
- Deliver a high-quality customer experience with a strong focus on satisfaction and resolution
- Build and maintain positive relationships through clear and professional communication
- Provide accurate and up-to-date information using internal tools and systems
- Achieve individual and team performance targets including call-handling KPIs
- Maintain detailed customer records, accounts, and interaction documentation
- Always follow communication procedures and data protection policies.
REQUIREMENTS:
- Native or near-native level in Italian, with fluency in English (minimum B2 level)
- Strong customer ...