Job Description
We're partnering with a global technology company to recruit Italian-speaking Technical Support Specialists for a new project based in Italy.
In this role, you will provide professional technical assistance and customer support to users of cutting-edge camera drones. You will guide customers through troubleshooting, product usage, and problem resolution while ensuring an excellent overall experience. This is a great opportunity to work in a fast-paced, international environment with the latest technology.
Your Role:
- Respond to customer inquiries via phone, email, and chat in Italian.
- Troubleshoot and resolve product-related issues with camera drones.
- Assist customers with setup, functionality, and maintenance guidance.
- Educate users on features, firmware updates, and common usage issues.
- Log and manage cases accurately in internal systems.
- Collaborate with engineering and product teams to esc...