Job Description
Team Leader Operations (IT C2 + EN B2)
Location: Lisbon, Portugal
Start Date: 13 October 2025
Schedule: 24/7 shifts (rotational)
Work Model: On-site
About the Role
Were seeking an experienced Team Leader with a proven track record in the Call Center / BPO environment to lead, coach, and inspire a high-performing operations team. Your role will focus on delivering operational excellence, motivating your agents, and ensuring quality in every interaction.
Requirements
- IT Language: C2 proficiency
- English Language: Minimum B2
- Experience: Previous leadership experience in contact center/BPO
- Strong communication, problem-solving, and people management skills
- Flexibility to work in a ...