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- Ensure compliance with ITIL processes, including Incident Management, Problem Management, Change Management, and Service Desk operations.
- Conduct regular audits and reviews of ITIL processes to identify areas for improvement.
- Collaborate with IT teams to implement and maintain ITIL best practices.
- Develop and maintain documentation for ITIL compliance and procedures.
- Provide training and support to IT staff on ITIL methodologies and compliance requirements.
- Monitor and analyze IT service performance, ensuring adherence to ITIL standards.
- Assist in the development and implementation of IT service strategies.
- Ensure compliance with security and data protection policies.
- Stay current with ITIL updates and industry best practices.
Qualifications:
- Ba...