Job Description
Roles and Responsibilities
- Be responsible & accountable for IT Service Delivery
- Support IT Management in the decision-making process through the monitoring of relevant IT Services
- Contributes to defining KPIs and dashboards and suggesting ways to improve performances
- Ensures that all IT services and support functions remain responsive to customer needs
- Ensures adequate reporting and service standards are met for all services
- All technical changes are communicated and managed with appropriate governance
- Enforces a program of continual service improvement across the wider IT service delivery function
- Be Accountable for Statutory & Internal Audits, Monitor Compliance with Group Governance & Implement Group IT policies as applicable
Desired Candidate Profile
- 8+ years of overall work experience, with not less than 3 years in supporting Global applications c...