Job Description
You As a Jr. Product Support Specialist Will
Responsibilities
- Serve as the primary point of contact for customer support inquiries and troubleshooting.
- Work closely with our supply chain partners to ensure smooth onboarding of new users.
- Provide ongoing product demos and support to users, promoting adoption and engagement.
- Collaborate with the product team to relay customer feedback, identify recurring issues, and contribute to product improvements.
- Maintain internal documentation and knowledge bases to support customer and team self‑service.
- Serve as the main point of contact for troubleshooting and resolving technical issues related to the product.
- Document and escalate complex issues to the appropriate teams for resolution.
- Work with the QA, Support, Training and Product team to ensure continuous improvement of the solutions.
- Assist in the development and execution o...