Job Description
Onyx-Fire Protection Services Inc. is the fastest growing full-service fire protection company.
At this time, we are seeking a Junior Account Specialist.
Key Responsibilities
- Demonstrate a strong commitment to meeting and supporting customer expectations.
- Respond to client inquiries in a timely, professional, and courteous manner, ensuring proper follow-up and follow-through.
- Build and maintain strong client relationships through clear, consistent, and trustworthy communication.
- Assist with the setup, monitoring, and maintenance of client portals.
- Lead KPI tracking and monitoring for assigned clients to ensure service performance aligns with client expectations and contractual requirements.
- Learn and understand assigned client requirements, including:
- Key Performance Indicators (KPIs)
- Service Level Agreements (SLAs)
- Report...