Key Holder in Customer-Focused Retail

Bath & Body Works

ottawa, on, Canada
Full-time
Posted June 08, 2026

Job Description

Lead retail excellence as a Key Holder dedicated to elevating customer experiences. Execute operational tasks and guide associates to create meaningful customer connections.
In this position, you will be responsible for leadership tasks under the store manager, including acting as duty manager when necessary. You'll be pivotal in driving sales and providing feedback to your team. Your efforts will directly impact the quality of customer relationships and overall store performance. Emphasizing a culture of learning and curiosity will be essential.
Key Responsibilities:
• Perform manager on duty responsibilities effectively
• Model and coach on selling behaviors
• Facilitate positive customer interactions and recommendations
• Execute opening and closing routines diligently
• Support team performance through feedback and guidance
Requirements:
• Proven experience in fast-paced retail environments
• Strong communication and feedback skills
• Capability to ...