Job Description
About the Role
We’re hiring a Level 2-3 Engineer who is relentless with escalations, proactive with automation, and obsessed with system hardening. You will own high-level ticket escalations, lead infrastructure projects, and help design scalable solutions that reduce support volume over time.
This is not a “high-level helpdesk” job — this is about infrastructure mastery, automation-first thinking, and mentorship.
Responsibilities
- Own and resolve all L3/escalated support tickets from L1/L2 teams
- Lead technical projects (e.g., Azure migrations, security hardening)
- Manage and monitor critical systems: servers, network, firewalls
- Maintain and document all configurations using IT Glue
- Review CyberStack tools for anomalies
- Mentor L1/L2 engineers with skills training and SOP documentation
- Propose and implement automation using scripting or AI
Success Milestones
B...