Job Description
Shape client experiences as a Senior Delivery Manager leading IT service initiatives. Drive operational efficiency and strategic service delivery in a hybrid work setup.
In this pivotal role, you will oversee all service delivery functions for assigned customer accounts. Leveraging ITIL frameworks, you’ll manage both Service Desk and Deskside Support operations while promoting service excellence. Focus on partnership with account executives to refine service strategies and enhance user satisfaction.
Key Responsibilities:
• Lead delivery teams while ensuring service quality
• Administer a high-volume Service Desk operation
• Collaborate with customers to meet evolving service needs
• Gather and act on customer feedback for service improvements
• Conduct regular strategic reviews with business stakeholders
Requirements:
• 8+ years in service delivery or operations management
• Demonstrated experience with large-scale support teams
• ITIL Foundation certif...
In this pivotal role, you will oversee all service delivery functions for assigned customer accounts. Leveraging ITIL frameworks, you’ll manage both Service Desk and Deskside Support operations while promoting service excellence. Focus on partnership with account executives to refine service strategies and enhance user satisfaction.
Key Responsibilities:
• Lead delivery teams while ensuring service quality
• Administer a high-volume Service Desk operation
• Collaborate with customers to meet evolving service needs
• Gather and act on customer feedback for service improvements
• Conduct regular strategic reviews with business stakeholders
Requirements:
• 8+ years in service delivery or operations management
• Demonstrated experience with large-scale support teams
• ITIL Foundation certif...