Lead Front Desk Operations at Holiday Inn
Hospitality Newfoundland and Labrador
Job Description
Elevate guest satisfaction as the Lead Front Desk Supervisor at Holiday Inn Express & Suites St. John's Airport. Oversee Front Desk operations while nurturing team performance and service quality.
This role emphasizes leadership, operational management, and outstanding customer service. Your responsibilities will include supervising staff, managing guest relations, and ensuring compliance with hotel policies. You'll also support administrative tasks to enhance hotel performance and guest loyalty.
Key Responsibilities:
• Direct daily Front Desk operations and staff
• Confirm billing and reservation accuracy
• Keep the Front Desk and lobby organized
• Assist guests with check-ins and special requests
• Report shift activities and updates to management
Requirements:
• At least 2 years of supervisory experience
• Proven ability in leadership and communication
• Strong organizational and problem-solving s...
This role emphasizes leadership, operational management, and outstanding customer service. Your responsibilities will include supervising staff, managing guest relations, and ensuring compliance with hotel policies. You'll also support administrative tasks to enhance hotel performance and guest loyalty.
Key Responsibilities:
• Direct daily Front Desk operations and staff
• Confirm billing and reservation accuracy
• Keep the Front Desk and lobby organized
• Assist guests with check-ins and special requests
• Report shift activities and updates to management
Requirements:
• At least 2 years of supervisory experience
• Proven ability in leadership and communication
• Strong organizational and problem-solving s...