Job Description
Job Description:
Technical Skills:
Mastery of ITIL processes Incident Problem Knowledge Management. Management of an incident backlog prioritization SLAOLA compliance end to end follow up. Handling of major incidents P1 coordination communication post mortem analysis. Experience with the Follow the Sun operational model is a plus. Advanced use of ticketing tools ServiceNow. Analysis and production of KPIs dashboards. Broad technical knowledge workstation environments. Understanding of automation and process optimization initiatives. Management of operational documentation. Functional Interpersonal Skills: Operational leadership and ability to lead global teams. Excellent verbal and written communication including in crisis situations. Strong organizational skills rigor and ability to prioritize effectively. Stress mana...