Job Description
Job Title
Major Incident Manager
About the Business Area/Department
The IT Service Management team (ISM) oversees the response to major Amadeus stability incidents. Spread over global sites (Bogotá, Sydney, Erding and Miami), the team is organised 24×7, follows the sun, and works on weekends and holidays.
Summary of the role
Amadeus provides business‑critical services to various actors in the travel industry. Any service impact can imply major revenue loss and important disruption to many travellers. In case of service unavailability, the expectation is that major incidents are recovered within minutes, allowing business operations to resume as fast as possible.
As a Major Incident Manager you will be accountable for the availability of production services provided by Amadeus to its customers. Part of a larger Operations Support organisation that oversees Amadeus production systems 24×7, your role will focus on the most impacting in...