Job Description
Overview
Requisition ID:
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Leads and oversees a team in the Global Client Experience Centres ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.
Responsibilities
- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Develops a team of high-performing, subject matter experts with sound problem resolution skills; ensures CCAs are knowledgeable, confident advisors focused on first contact resolution and delivering personalized advice and solutions for customers.
- Ensures all CCAs have established annual performance objectives aligned with business plans and tracks individual performance against objectives. Manages CCA APP co...