The Opportunity
Currently seeking an experienced Customer Service Manager/Supervisor to lead a customer service team for a leading West Toronto Print manufacturer. The ideal candidate will have exceptional leadership qualities, a strong understanding of customer service principles, and the ability to ensure a seamless experience for clients.
Position Description
Lead and manage the customer service team to achieve departmental goals and deliver exceptional service levels.Develop and implement customer service policies and procedures to enhance customer satisfaction and retention.Train and motivate team members to maximize their potential and performance.Handle escalated customer inquiries or issues promptly and effectively, ensuring resolutions that align with company policies.Collaborate with other departments, such as sales and production to improve overall customer experience and...