Job Description
Job Description
The Manager of Customer Success oversees a multifaceted team of Customer Success Managers (CSMs), responsible for ensuring strong customer delivery outcomes resulting from successfully managed projects and initiatives within Assent’s Customer Experience department. This role requires a strategic leader who can seamlessly merge the responsibilities of promoting an excellent customer engagement experience while managing day-to-day operations. They will help foster a culture of excellence, collaboration, and service orientation within the Customer Success team.
Key Requirements & Responsibilities
- Manage the day-to-day operations of the Customer Success team, including recruiting, coaching, mentoring, and engaging CSMs to raise the bar for customer success and satisfaction.
- Anticipate, plan, and manage the transition of customer accounts between CSMs to optimize satisfaction and workloads.
- Review and develop CSMs throug...