Job Description
Join to apply for the Manager, Customer Success role at Coveo .
At Coveo, Customer Success is at the heart of our mission to deliver relevance at scale, transforming every customer interaction into a meaningful, value‑driven experience. As a Manager, Customer Success, you will lead, coach, and inspire a high‑performing team of Customer Success Managers (CSMs) responsible for guiding our customers toward impactful business outcomes.
Responsibilities
- Guide your team of CSMs with personalized coaching, strengths‑based development, and a culture of accountability and excellence.
- Join CSMs in customer meetings—including cadence calls, strategic checkpoints, and QBRs—to ensure quality, consistency, and a unified customer experience.
- Use customer health scores, data insights, and CS tooling to accelerate time‑to‑value, strengthen adoption, and uncover expansion opportunities.
- Monitor...