Manager of Insights and Client Experience

Sun Life

toronto, on, Canada
Full-time
Posted June 14, 2026

Job Description

Join Sun Life as a Manager of Insights and Client Experience, focusing on utilizing consumer data to enhance global client interactions. This 24-month contract emphasizes qualitative and quantitative market research methodologies.
Reporting to the Director, you will execute insightful research that integrates critical consumer feedback to drive strategic brand decisions. Your extensive experience with tools like SPSS/SAS and your storytelling capabilities will be essential in transforming complex data into simple insights. Collaborating across departments, you will ensure that client insights support overarching business strategies effectively.
Key Responsibilities:
• Lead global market research projects
• Combine data sources for meaningful insights
• Work closely with business lines for strategic execution
• Analyze industry trends to inform insights
• Manage vendor partnerships for efficient research
Requirements:
• 5+ years in insights-related roles
• ...