Job Description
Digby Pines Golf Resort and Spa is seeking a confident, decisive, and service-driven Manager on Duty. This is a leadership position responsible for overseeing resort-wide operations, guest experience, safety, and service recovery across all departments.
About the Role
- Serve as the senior operational authority during assigned shifts (primarily evening shifts)
- Direct cross-department operations across Guest Services, Housekeeping, Food & Beverage, Spa, Golf, and Maintenance
- Lead service recovery conversations and guest escalations
- Ensure safety, security, and operational continuity
- Conduct property walkthroughs to maintain presentation and performance standards
- Support event execution and high-volume resort activity
- Protect revenue integrity and enforce policies and procedures
- Produce detailed shift reports and communicate directly with senior leader...