Job Description
The Manager, Retention & Churn Strategy Disney+ will be responsible for:
- Own and lead the regional retention strategy, including medium‑term roadmap definition and prioritization of high‑impact initiatives.
- Coordinate all churn‑related efforts across the organization, ensuring alignment across Product, Payments, Marketing, Content, and Commercial teams.
- Establish and scale experimentation and testing frameworks to systematically assess retention levers and optimize outcomes.
- Drive payments optimization and friction reduction initiatives, with a strong focus on involuntary churn and recovery.
- Partner closely with Analytics, Product & Payments, and Finance to identify core churn drivers and translate insights into clear, actionable interventions.
- Track, evaluate, and communicate performance and financial impact of retention initiatives, ensuring accountability and continuous optimization.
Commercial ...