Manager Support Engineer, Region Flex, Amazon Music
Servicios Comerciales Amazon Mexico S. de R.L. de C.V.
Job Description
BS in Computer Science or equivalent combination of technical education and work experience
- Dedicated and committed
- External hires should have minimum of 7 - 10 years of relevant experience
- Should have at least 2 year of experience in managing a team of 10-15 Engineers
- Experience in hiring, recruiting, developing and promoting Technical Contributors and Engineers
- Strong understanding of support processes - SLA, handling tickets, monitoring, processes and metrics.
- Very strong stakeholder management and communication management.
- Good command over Windows and Excel
- Strong analytical skills and ability to work in an unstructured and evolving environment
- Good people manager who can manage and motivate direct reports and get the best out of them
- Fluency in English
Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team mem...
- Dedicated and committed
- External hires should have minimum of 7 - 10 years of relevant experience
- Should have at least 2 year of experience in managing a team of 10-15 Engineers
- Experience in hiring, recruiting, developing and promoting Technical Contributors and Engineers
- Strong understanding of support processes - SLA, handling tickets, monitoring, processes and metrics.
- Very strong stakeholder management and communication management.
- Good command over Windows and Excel
- Strong analytical skills and ability to work in an unstructured and evolving environment
- Good people manager who can manage and motivate direct reports and get the best out of them
- Fluency in English
Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team mem...