Job Description
We are looking for a detail-oriented and committed MICC Specialist to support day-to-day operations during EST (Eastern Time Zone) hours and follow the U.S. holiday calendar. The role includes managing inbound and outbound communications related to Adverse Events (AEs), Product Complaints (PCs), and Medical Inquiries (MIs). The ideal candidate will possess strong English communication skills, demonstrate a high level of accuracy in documentation, and consistently adhere to established processes.
Key Responsibilities:
- Perform day-to-day MICC activities in accordance with standard operating procedures (SOPs).
- Handle inbound and outbound calls/emails related to AEs, PCs, and MIs from patients, consumers, and healthcare professionals.
- Conduct timely follow-ups for MI/PC/AE queries to ensure complete and accurate information collection.
- Update, review, and maintain all process trackers (e.g., call logs, reconciliati...