Job Description
At Kansas City Clinic Advisors , we’re looking for a Medical Virtual Assistant to join our team!
In this role, you’ll provide high-quality phone and administrative support to patients from primary care clinics across the United States—helping them understand their medical bills, payment options, and account information with empathy, clarity, and professionalism.
Key Responsibilities
- Answer incoming patient phone calls related to billing inquiries and payment requests.
- Assist patients in understanding medical bills, account statements, balances, and payment options.
- Guide patients through online payment processes or provide instructions for alternative payment methods (such as mailing checks).
- Respond to patient inquiries via phone, email, and patient portal in a clear and professional manner.
- Document all patient interactions and billing updates accurately in internal systems.
- Support...