Medicalert Operations Manager Position Toronto

Overview

Be a key leader at MedicAlert Foundation Canada as an Operations Manager. Drive operational efficiency in the Contact Center while mentoring a dedicated team and supporting strategic growth initiatives.

This role, reporting to the Interim Associate Vice President, Operations, focuses on enhancing performance metrics and fostering a culture of accountability. Youll leverage your extensive experience to manage daily operations effectively and provide insights that propel business growth and improve customer satisfaction.

Key Responsibilities

• Oversee Call Center team dynamics and performance
• Create and manage core metrics for acquisition and retention
• Promote a real-time, data-driven decision culture
• Provide detailed operations analysis for management insights
• Manage team training and onboarding processes

Qualifications

• 7+ years of management experience
• 5 years in a...