Job Description
Embark on a rewarding career as a Membership Road Service Advisor with CAA Club Group and work remotely to assist Members with safety-related inquiries. Utilize your customer service expertise to enhance Member experiences every day.
This role requires handling various requests in a call center environment, ensuring first-call resolutions are achieved while maintaining an empathetic approach. CAA Club Group emphasizes employee development, offering ample opportunities for training and wellness support as you work to fulfill Member needs.
Key Responsibilities:
• Respond to Member inquiries via call and text
• Deliver first-call resolutions effectively
• Balance urgency and empathy in customer interactions
• Escalate complex issues as necessary
• Complete various job-related tasks assigned
Requirements:
• Post-secondary education required
• 2+ years of customer service experience
• Strong written and verbal communication skills
• Proficient in navigati...
This role requires handling various requests in a call center environment, ensuring first-call resolutions are achieved while maintaining an empathetic approach. CAA Club Group emphasizes employee development, offering ample opportunities for training and wellness support as you work to fulfill Member needs.
Key Responsibilities:
• Respond to Member inquiries via call and text
• Deliver first-call resolutions effectively
• Balance urgency and empathy in customer interactions
• Escalate complex issues as necessary
• Complete various job-related tasks assigned
Requirements:
• Post-secondary education required
• 2+ years of customer service experience
• Strong written and verbal communication skills
• Proficient in navigati...