Merchandising and Customer Engagement Manager

Michaels Stores

orillia, on, Canada
Full-time
Posted June 08, 2026

Job Description

Enhance in-store inventory management and customer engagement strategies. Achieve excellent merchandising standards and foster a positive shopping atmosphere in a retail setting.
This role focuses on managing inventory processes and providing exceptional service to customers. Collaborating closely with the Store Manager, you’ll ensure compliance with operational standards while leading your team to meet performance metrics. Key responsibilities include inventory control, planogram execution, and seasonal merchandising upkeep.
Key Responsibilities:
• Support compliance with Standard Operating Procedures
• Manage truck supply processes to achieve KPIs
• Oversee execution of planograms and seasonal sets
• Implement shrink and safety programs effectively
• Foster talent development and team training initiatives
Requirements:
• Preferred experience in retail merchandising and customer service
• Leadership skills with a focus on team success
• Physical capabi...