Job Description
Position: Mgr Service Operations
Reports to: Sr Mgr Service Mgmt
Department / Function: Information Services, Tech Ops
Location: Mexico - remote
Countries in scope: global
**Role Overview**:
The Manager of Service Operations is responsible for overseeing the efficient delivery of IT services and ensuring the stability and performance of technology operations. This role involves managing a team of IT professionals, implementing best practices, and driving continuous improvement to support the company's strategic objectives and operational excellence.
**Accountabilities**:
**Key deliverables**:
- Service Performance Reports: Regularly generate and present detailed reports on IT service performance, including metrics on uptime, incident resolution times, and user satisfaction.
- Incident Resolution Plans: Develop and implement comprehensive incident resolution plans to address critical IT issues promptly and effectively.
- Infrastructure Improvement Projec...
Reports to: Sr Mgr Service Mgmt
Department / Function: Information Services, Tech Ops
Location: Mexico - remote
Countries in scope: global
**Role Overview**:
The Manager of Service Operations is responsible for overseeing the efficient delivery of IT services and ensuring the stability and performance of technology operations. This role involves managing a team of IT professionals, implementing best practices, and driving continuous improvement to support the company's strategic objectives and operational excellence.
**Accountabilities**:
**Key deliverables**:
- Service Performance Reports: Regularly generate and present detailed reports on IT service performance, including metrics on uptime, incident resolution times, and user satisfaction.
- Incident Resolution Plans: Develop and implement comprehensive incident resolution plans to address critical IT issues promptly and effectively.
- Infrastructure Improvement Projec...