Job Description
A Customer Success Analyst conducts follow-ups, analysis, and consultative initiatives to act as a strategic partner for Enterprise customers during the post-implementation and sustaining phases of the customer journey
This professional will be responsible for driving continuous adoption, customer satisfaction, retention, expansion opportunities, and long-term value realization for enterprise B2B software solutions focused on data analytics, AI/ML, reliability, and Industry 4.0 initiatives.
The ideal candidate combines strong customer relationship management skills, operational and technical understanding, and a consultative mindset capable of translating complex technical scenarios into measurable business outcomes.
Responsibilities:
- Act as point of contact for Enterprise customers during sustaining and post go-live phases;
- Sustain customer relationships, expectations, priorities, and ongoing strategic initiatives;
- Ensure continuou...