Job Description
Main Activities
- Provide 24/7 support for workload automation applications, ensuring uninterrupted service and timely issue resolution.
- Provide 2nd level application support for customer reported issues and requests.
- Perform troubleshooting to resolve reported issues and requests based on KPIs and document the solutions to enrich reusable solution database.
- Perform daily operational tasks including monitoring, troubleshooting, error corrections, and etc.
- Drive operational excellence by implementing continuous improvement according to industry best practices.
- Coordinate with various application teams to troubleshoot and resolve issues promptly.
- Handle support queries from customers, ensuring timely and accurate responses.
- Escalate issues to appropriate teams as needed and track them through to resolution.
- Utilize ServiceNow for ticket handling and query management.
- Ensure adherence to SLA...