Mid-Level Support Analyst II

**The Role**As a **Global Mid-Level Support Analyst II**, you are the technical backbone of our customer support organization. You independently own complex issues across application, integration, and infrastructure layers, from first contact through root cause and resolution. You're the critical bridge between frontline support and engineering, trusted by customers and colleagues alike to diagnose fast, communicate clearly, and close cases right.This is not a script-following role. You'll work with real enterprise environments, live production data, and customers who depend on your expertise every day.Mentor junior team members, contribute to the knowledge base, and participate in on-call rotationsBachelor's degree in Computer Science, MIS, or equivalent hands-on experienceStrong Microsoft SQL skills: query writing, data analysis, stored procedure review, performance tuningHands-on experience troubleshooting Microsoft Windows Server in production environments, including diagnosis and ...