Job Description
We are looking for a proactive, detail-driven MSP Dispatcher to keep operations moving, close open loops, and ensure tickets, quotes, renewals, and vendor follow-ups never sit idle. This role is ideal for someone who is warm and professional, but also confident enough to push technicians, clients, vendors, and leadership until tasks are fully completed.
Duties / Task to perform
- Manage and monitor the Autotask ticket queue, ensuring tickets are assigned, updated, and documented properly.
- Follow up with technicians, clients, and vendors to keep service requests and open items moving toward resolution.
- Review time entries and ticket documentation to support accurate billing and invoicing.
- Track and follow up on quotes, leads, and opportunities using Growably / GoHighLevel.
- Coordinate scheduling for onsite visits, discovery calls, and client meetings.
- Monitor contracts, renewals, licenses, subscriptions, and w...