Job Description
Opportunity
Zurich Canada is seeking a Multinational Services Manager to lead all servicing and operational activities for the Middle Market & Specialties Multinational Business Unit. The role involves coordinating with internal and external stakeholders worldwide to ensure high‑quality service delivery and a best‑in‑class customer experience. The position is part of a hybrid work model requiring three days per week of in‑person presence.
Responsibilities
- Ensure attainment of service goals, including production timeliness and quality standards across all supported areas.
- Lead a team of Multinational Service Specialists responsible for business servicing and compliance.
- Manage performance metrics, operational budgets, and respond to changing requirements.
- Drive continuous improvement initiatives.
- Build and maintain strong broker relationships and serve as the key operational c...