Mystery Shopper

Terry Soot

Eindhoven, North Brabant, Netherlands
Part time
Posted June 01, 2026
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Job Description

Key Responsibilities


  • Book a standard room (room-only rate) through the hotel’s official website.

  • For Netherlands locations, bookings must be made by phone, and the call must be recorded.

  • Complete a Dinner, Bed & Breakfast mystery-shopping stay.

  • Evaluate key stages of the guest experience including:

    Check-in process

    Bar service

    Dinner in the restaurant

    Room service dessert

    Breakfast

    Public facilities and overall atmosphere

    Dine with at least one additional person during the stay.
    Discreetly observe staff behavior, service quality, and professionalism.
    Mention a pretend allergy during interactions to evaluate how staff handle guest requests.
    Avoid accepting complimentary upgrades.
    Take photos throughout the visit.

    • Reporting Requirements

  • Keep all itemised receipts for the room, bar, and restaura...
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