Network Operations Center Specialist Tier 1 Role
March Networks Corporation
Job Description
Join March Networks as a Tier 1 Network Operations Center Specialist, focusing on health monitoring for cutting-edge surveillance systems. This role supports both technical skills and customer satisfaction in a thriving global environment.
You’ll be part of the Managed Services team, responsible for monitoring and maintaining the health of various surveillance products, ensuring optimal function for clients worldwide. With a commitment to quality and efficiency, you’ll be applying remote diagnostics and escalating issues as needed. This position is perfect for individuals who thrive under pressure and enjoy utilizing their technical skills.
Key Responsibilities:
• Provide remote monitoring and troubleshooting for customers
• Maintain and update health alerts in the ticketing system
• Ensure correct product mapping for health scans
• Upgrade IP camera firmware as necessary
• Communicate effectively with customers and team members
Requirements:
• Bachelor’s deg...
You’ll be part of the Managed Services team, responsible for monitoring and maintaining the health of various surveillance products, ensuring optimal function for clients worldwide. With a commitment to quality and efficiency, you’ll be applying remote diagnostics and escalating issues as needed. This position is perfect for individuals who thrive under pressure and enjoy utilizing their technical skills.
Key Responsibilities:
• Provide remote monitoring and troubleshooting for customers
• Maintain and update health alerts in the ticketing system
• Ensure correct product mapping for health scans
• Upgrade IP camera firmware as necessary
• Communicate effectively with customers and team members
Requirements:
• Bachelor’s deg...