Job Description
OverviewWorking hours: North America – 7 AM PST to 4 PM PST.Direct message the job poster from eTeam.ResponsibilitiesFirmware upgrades, critical for mitigating network operational risks for OCI strategic customers and other commercial regions customers.Config refreshes; critical for unblocking new revenue/capacity and bringing devices to a managed state.Support operational ticket volume to enable timely responses to critical customer incidents.Use automation to complete work and develop scripts for routine tasks.Carry out scheduled and emergency firmware upgrades and configuration updates across network infrastructure.Review network designs and plan updates in accordance with change management and operational best practices.Collaborate with Engineering and Operations to automate and standardize firmware/config deployment processes.Develop and execute test plans for changes, ensuring minimal customer impact and adherence to SLA/OLA.Provide Tier 2/3 escalation support during and after...