Job Description
Would you like to join the leading international intergovernmental organization?
We are looking for a Senior Technician to join the 24/7 shift team responsible for real-time monitoring and event detection across NATO's communications and information systems.
Responsibilities:
Continuously monitor systems and networks for events, anomalies, and performance issues using enterprise monitoring tools
Identify and classify events based on severity, impact, and urgency
Respond to events in real-time, following established procedures and playbooks
Coordinate incident response activities, ensuring the right teams are engaged at the right time
Escalate incidents to Level 2/3 support teams when required, following defined escalation paths
Provide initial troubleshooting and support using command-line interfaces and engineering tools
Log all even...