Job Description
Flo Networks is a leading provider of telecommunications services between the United States and Mexico. We provide voice and data services to Fortune 1000 companies, telecommunications and cable companies through a fiber optic network that stretches 35,000 km between both countries.
We are looking for a **NOC Tier 2 Engineer** to provide support, monitoring and customer service from the Flo Networks Network Operation Center. This position can be located in Ciudad Juárez, Monterrey, Guadalajara or Mexico City, Mexico.
**The Role**:
**Responsibilities**:
- Diagnose, coordinate, follow up and resolve complex cases until the problem reported by the client is resolved satisfactorily, keeping the client informed at all times.
- Monitor the network using the tools and systems implemented, and respond to them through the creation, monitoring and resolution of tickets.
- Evaluation and monitoring of maintenance windows, from suppliers and internal to Transtelco, for customer s...
We are looking for a **NOC Tier 2 Engineer** to provide support, monitoring and customer service from the Flo Networks Network Operation Center. This position can be located in Ciudad Juárez, Monterrey, Guadalajara or Mexico City, Mexico.
**The Role**:
**Responsibilities**:
- Diagnose, coordinate, follow up and resolve complex cases until the problem reported by the client is resolved satisfactorily, keeping the client informed at all times.
- Monitor the network using the tools and systems implemented, and respond to them through the creation, monitoring and resolution of tickets.
- Evaluation and monitoring of maintenance windows, from suppliers and internal to Transtelco, for customer s...