Job Description
Our client is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.
Responsibilities
- Works closely with Quality Assurance Leaders to aggregate, prioritize, and report top issues impacting decision accuracy for its market and workflow
- As new Content Policies are developed and prototyped, provides details to local teams around the impact of the policy change on the team’s current work.
- Delivers “on-spot” training to auditors on new or changing Content Policies as well as “refresher” trainings on existing Content Policy
- Audits decision accuracy and actively reviews decision accuracy audits to ensure consistency and alignment with internal standards and policies
- Manages investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or ...