Job Description
Responsibilities:
Process all manual orders received via phone, fax, and email, prioritizing urgent requests and managing customer complaints effectively.
Manage and support the billing process, analyze account discrepancies, and proactively engage with customers for collections.
Track and resolve all customer disputes regarding billings, credits, or payments.
Monitor and resolve sales order and sales interface issues (IDOCs).
Support local O2C projects and contribute to continuous process improvements within the team.
What You Need to Succeed (minimum qualifications):
University degree or equivalent work experience.
A minimum of 2-3 years of experience in an O2C or Finance function with knowledge of customer service and experience in identifying and delivering process change.
Proficient in English and Italian; Experience with SAP O2C Module.<...